Thinking outside the box for the customer

Together, our employees are the face of VodafoneZiggo. They represent the culture of our organization and fulfil what we promise. They are always in direct contact with the customer. Through our 180 shops, our contact centres in Leeuwarden, Groningen, Nijmegen, Rotterdam and Maastricht and of course through our 1200 servicemen, who visit our customers at home and help to get the most out of our products. The goal of our service employees is to support our customers in the best possible way. Preferably, they aim to surprise them by going the extra mile. To that end they like to think outside the box.

Servicemen offer assistance after cardiac arrest

Since June 2018, more than 75 of our servicemen drive a service van that has been equipped with an Automatic External Defibrillator (AED). That is a portable device that can restart the heart after a cardiac arrest by means of an electric shock. If such an emergency situation occurs, the serviceman in the vicinity is alerted by the 112 emergency control room. He then takes the AED as fast as he can to the location indicated. The chances of survival are highest if the victim receives help within six minutes (in most cases an ambulance cannot reach a victim that fast). The servicemen are part of a national network of especially trained civilian first-aid providers. The Heart Foundation wants to expand this network to a degree that everyone suffering from a cardiac arrest in the Netherlands, receives help in time from a first aider with an AED. VodafoneZiggo is glad to help realize that ambition. Last year there were approximately fifty instances in which one of our servicemen was alerted by the emergency control room. In nearly half of these cases our people were on the scene before the official emergency services arrived. Customers highly appreciate this initiative. They address the servicemen nearly every day upon noticing the van’s AED sticker. Should a serviceman have to respond to an emergency situation, a colleague working nearby usually takes over the job at hand.